Shipping policy

Shipping Information

* The shipping time is an estimate based on the date the order is paid for, but the actual shipping time may take longer than expected due to reasons such as invalid address(es), customs clearance procedures, or other causes. Additionally, if your order includes special items, such as pre-order and/or customized products, the estimated delivery time will be longer. Please refer to the tracking information for the most accurate delivery date.

If you find that your package has not been delivered within the estimated time, please contact customer service within 15 days of the payment date so that the aforementioned issues can be addressed.

Please note that: 1) If the tracking information indicates your package has been delivered but you have not received it, or 2) Your package includes missing/incorrect items or other logistics issues, you should contact us within 7 days of the delivery date shown on the tracking information page.

 

SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.

 

Due to South African customs regulations, your order will incur import duties. The final payment you made does not include these duties, so you would need to pay additional taxes separately.